Browsing Questions
Reservations Questions
Payment & Credit Card Questions
Document Issuance & Delivery
Membership



Browsing Questions

What type of browser should I be using?
Tradewinds recommends the use of an SSL-enabled browser such as either Netscape Navigator 4 or Microsoft Internet Explorer version 5.0 or higher.

My Internet connection disconnected while I was making a booking. Will I be billed?
Bookings that are only partly completed are not charged to your credit card account. If you did not confirm the booking or did not receive an email confirmation of your booking, please begin your transaction again. If you have an enquiry about this, please send an email to: tradewinds_online@singaporeair.com.sg. Our staff would be glad to assist. Please note that this service is only for enquiry purposes. All bookings must be done on the Internet.

I can't complete a reservation. Why is that?
In order to complete a booking successfully, Tradewinds requires the use of SSL-enabled browsers. To activate SSL within Internet Explorer, select the option within the Advanced tab of the Internet Options menu.

If this fails to solve this issue, please send an email to tradewinds_online@singaporeair.com.sg. Our staff would be glad to assist.

I've forgotten my password. What can I do?
To retrieve your password, please click the "Login" link located on the home page. Follow the prompts and fill in your registered Member ID. Your password will then be emailed to the email address specified during your registration.

How do I edit my particulars?
Log into tradewindstours.com and click on the "Member's Lounge" link. A link "edit profile" would appear. Select this link and edit your personal details. For security reasons, Tradewinds recommends that you regularly change your password to prevent unauthorised use of your account.

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Reservations Questions

What can I find on Tradewindstours.com?
Plenty! As a member of the SIA Group, Tradewinds has established a long tradition of providing quality holiday packages to both near and far flung destinations. On our website, you'll find Group Tours, Free & Easy packages, Air Tickets, Cruises, and even Charter packages. Not forgetting our wide variety of Hotel rooms available for booking.

How do I find holiday packages?
On the left side of your screen, there is a link for Holidays. Click on this and you will be brought to our Holiday packages page. From this page, you will be able to search for your dream Holiday.

How do I find hotels?
On the left side of your screen, there is a link for Hotels. Click on this and you will be brought to our Hotels page. From this page, you will be able to search through our extensive list of hotels.

Can Tradewinds provide me with custom packages, going to more than 1 destination?
While every attempt has been made to make the website as flexible as possible, there will be instances whereby our listed packages might not fit your needs exactly. If this is the case, please call (65) 6337 6868. Our Tour Consultants would be more than glad to assist in planning for your perfect holiday.

I need to make a change to my travel arrangements. What should I do?
No need to panic. Just send an email to tradewinds_online@singaporeair.com.sg and our staff would make the changes for you. However, please note that certain amendment or cancellation charges would apply.

I've seen a package listed in your press ad but it is not listed on your website. What should I do?
While every effort has been spent to ensure that the website lists as wide a variety of holiday packages as possible, there might arise occasions whereby certain packages are left out due to certain considerations. In such a case, please call (65) 6337 6868 to enquire about your desired holiday. Or, email us at tradewinds_online@singaporeair.com.sg.

Can I make a reservation on behalf of someone else?
Yes. The member who makes the booking need not be one of the travellers. However, do note that for all packages, full payment would have to be made before issuance of travel documents.

How do I know that Tradewinds has received and confirmed my reservation?
When a booking is transacted, an order acknowledgement email will be sent to the email address specified during your email registration. This email would provide you with your Booking ID as well as the status of your booking. Upon receiving your booking, our staff will provide you with a status update within one working day.

Something has cropped up and I need to cancel my holiday. What should I do?
If there is a need for you to cancel your travel arrangements, just e-mail this address tradewinds_online@singaporeair.com.sg or call us at (65) 6337 6868. However, please note that cancellation/change fees may apply.

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Payment & Credit Card Questions

Is it safe to provide my credit card number online?
Tradewinds uses the industry-standard Secure Sockets Layer security protocol within the booking process. SSL encodes any sensitive or personal information so that this information is kept secure during transmission. In addition, Tradewinds does not retain your credit card information.

Do I always have to use the same credit card?
No, you are free to use as many different credit cards as you wish. However, refunds can only be made to the credit card used during the booking.

I do not own a credit card. Do you accept other modes of payment?
Tradewinds encourages the use of credit cards on our website and a credit card must be used to secure a booking. However, payment can be made in either cash or cheque form. However, please keep in mind that cheques must be cleared before your travel documents can be issued. Cheque clearance takes 7 working days. Please also note that Tradewinds reserves the right to debit your deposit from your credit card upon booking.

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Document Issuance & Delivery

Do I have to collect my air tickets and vouchers?
As part of the value added services of Tradewinds online, courier delivery of your travel documents direct to your doorstep is provided free of charge within Singapore. Overseas courier fees vary and our staff will advise you of the charges before confirmation.

Will the price of the package change after my booking is made?
Once your booking has been made and confirmed, Tradewinds naturally guarantees that no further changes will be made to the price. However, please note that taxes and 3rd party charges are beyond our control and whilst every effort will be made to contain them, Tradewinds reserves the right to charge you these costs.

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Membership

Will my personal information be kept strictly confidential?
Tradewinds, as a member of the SIA Group, takes your privacy very seriously. You can rest assured that the information provided to us will be kept strictly confidential and will not be provided to third parties (e.g. partner land tour operators) unless necessary.

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